Help

How can we help?

Quick answers first. If you still need us, contact us and we'll reply by email.

Common questions

How do I delete my account?

In the app: Account → Delete account. On the website: sign in, then Account → Delete account. Either way your account is removed from our servers and every device is signed out.

How do I cancel a subscription?

Plans aren't on sale yet. When they are, App Store subscriptions are cancelled in your iPhone's Settings, and website subscriptions from your account here.

Where is my meal plan and log?

On your iPhone. We don't keep your plan, log or health data on our servers, so we can't restore them for you — your iPhone's iCloud backup does.

The coach got a calorie figure wrong.

Tell the coach in the app what's wrong and it will correct the meal. If it keeps happening, contact us below with the meal's name.

Contact us

Support requests are opened from your Aye Chief account, so we know it's you and can follow up safely.